Job Description

Our company’s Information Technology organization partners with colleagues across the business to help serve our patients and customers around the world. Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

We are looking for a proficient UX Lead who is passionate about creating intuitive, seamless and delightful user experiences by conducting research, working with cross-functional teams, and fostering strong relationships with our product teams and business partners.  This position will play a critical role in developing and executing qualitative and quantitative research approaches and translating them into insights that motivate user-centric design decisions.  

As UX Lead for the Digital Regulatory Docs Product Line (DRD PL), this position defines the UX strategy and ensures a consistent and high-quality user experience across all digital products within the product line. Responsibilities include guiding the digital experience design process, applying expertise and best practices to produce effective solutions that increase user satisfaction, engagement, and productivity. The Digital Regulatory Docs Product Line (DRD PL) partners with the Regulatory Organization, focused on advancing technologies for regulatory submissions.

Responsibilities

• Develop and align UX strategy with business objectives
• Plan and implement user research strategies and methodologies
• Prepare research plans, discussion guides, and workshop materials
• Manage and prioritize UI/UX requests for the Digital Regulatory Docs Product Line
• Create schedules and allocate resources for prioritized UX activities
• Mentor other UX designers and researchers
• Conduct user research and usability testing, including heuristic evaluations, UI reviews, and user testing sessions
• Convert findings into recommendations and insights, summarize data, and present these to the product teams, product managers, and stakeholders
• Maintain and advocate for user-centered design standards
• Lead design thinking workshops and focus group sessions as necessary
• Create personas, storyboards, wireframes, prototypes, user flows, and visual mock-ups using current tools and processes
• Collaborate with product managers, engineers, and business stakeholders to develop user stories and ensure design meets requirements
• Participate in test planning and execution to verify that results meet business and non-functional requirements
• Work with product and engineering teams to create minimally viable products, analyze user feedback, and iterate designs
• Gather user feedback consistently to support data-driven product decisions
• Drive product design from concept to implementation
• Evangelize UX practices to other teams as well as the DRD product teams and colleagues

Required Experience and Skills

• Bachelor’s degree in Human-Computer Interaction, Computer Science, Graphic Design, Psychology, Cognitive Science, Anthropology, Information Technology, Information Architecture, or related field
• At least five years’ relevant experience in UX design and research
• Ability to lead user research studies end-to-end, including planning, moderating sessions, analyzing data, documenting findings, and presenting results
• Communication and presentation skills suitable for diverse audiences, including leadership, product managers, and developers
• Strong organizational skills, able to prioritize tasks, work independently, and meet tight deadlines
• Ability to establish credibility and trust
• Effective stakeholder collaboration and strategic partnership in product decisions
• Commitment to user-centric product development
• Expertise in various research methodologies, including contextual interviews, field studies, focus groups, design thinking, card sorting, surveys, and usability testing
• In-depth knowledge of user-centered design principles
• Experience with wireframing, prototyping, and visual design
• Familiarity with Jira, Confluence, Sketch, Figma, and Mural
• Willingness to share knowledge and learn continuously

Preferred Qualifications

• General or specialized UX certifications in research, user experience, and design
• Prior experience in life sciences or pharmaceutical industry
• Experience supporting cross-functional initiatives involving AI/ML, automation, and emerging technologies

Required Skills:

Anthropology, Business Analysis, Client Counseling, Clinical Development, Communication, Create User Stories, Cultural Anthropology, Customer Experience Design, Emerging Technologies, Focus Groups, Graphic Design, Human-Computer Interaction (HCI), Information Architectures, Knowledge Management, Methods and Tools, Researching, Social Psychology, Stakeholder Relationship Management, Strategic Planning, Teaching, User Experience (UX), User Experience Analysis, User Experience Evaluation, User Research, Waterfall Model

Required Skills:

Anthropology, Client Counseling, Clinical Development, Content Writing, Create User Stories, Cultural Anthropology, Customer Experience Design, Data Visualization, Graphic Design, Human-Computer Interaction (HCI), Information Architectures, Life Science, Measurement Analysis, Social Psychology, Strategic Planning, User Experience (UX) Design, User Experience Analysis, User Experience Evaluation, User Interface (UI) Design, User Interfaces (UI), User Research, Wireframing

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The salary range for this role is

$114,700.00 - $180,500.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .

You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Job Tags

For contractors, Work at office, Local area, Remote work, 3 days per week,

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