Job Description

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Responsible for providing quality guest service within the guidelines specified by hotel management. Lead all Front Office operations (Front Desk, IRD, Bell, Door, and Night Audit), set and maintain a high level of guest service, provide support for your team. Assist with employee scheduling, mentoring, and coaching in all areas of operation. **Some of your responsibilities include:** + Address and communicate any issues on the Night Audit shifts. + Meet or exceed levels of service in the Mystery Shopper Survey and maintain the "guest ledger" and "guest comment card" return ratios required by the hotel and management. + Monitor and maintain operational supplies. + Responsible for meeting or coming in under payroll and expense budgets. + Monitor and supervise all duties performed by employees. + Assist with building employee schedules. + Mentor, coach, and counsel employees when necessary, using proper documentation and techniques. + Ensure all employees are posted at their stations at required times, before employees depart make sure their essential duties have been completed. + Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found. + Accountable for the training and daily monitoring of all service levels provided by employees to guests and other fellow employees. + Ensure that employees are following accurate cash and credit handling procedures. **What You Bring** + Prior experience working in a supervisory role is preferred. + Ability to work independently with excellent decision making skills. + Ability to diplomatically deal with difficult situations and people. + Experience with Opera and Microsoft Office Suite. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here ( . **Be Yourself. Lead Yourself. Make it Count.**

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