STCU is a growing regional credit union that is consistently rated one of the top-performing credit unions in the nation, and we have been named as one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our passion for integrity, service, innovation, education, people, and celebration.
An overview of the benefits can be found here .
Salary range: $22.94 - $32.12 per hour *Target salary range - $22.94 - $23.40 per hour*
*Must live within daily commuting distance of STCU Headquarters in Liberty Lake, WA*
The Loss Mitigation Officer plays a key role in independently calling and managing complex delinquency portfolios to minimize loss and reduce institutional risk. With a strong focus on regulatory compliance, strategic decision-making and member-centered solutions, this role directly impacts key financial performance metrics. The position is designed to accommodate growth, allowing officers to develop expertise, while contributing to a vital part of the credit union’s risk management strategy.
Core Job Requirements/Outcomes
Other Essential Functions
Education: High School diploma or equivalent required.
Certifications: Certifications related to collections, finance, or credit risk are preferred.
Job Experience: Minimum two years of experience in account resolution, account maintenance or a comparable role in a financial institution or related industry. Must have demonstrated experience in negotiating repayment terms, resolving overdue accounts, and managing high call volumes. Experience in consumer collections preferred. Working knowledge of consumer deposit and loan products and familiarity with FDCPA, UDAAP, and related regulations preferred.
Software Skills: Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.
Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.
Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.
Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations. Must live within daily commuting distance of STCU Headquarters in Liberty Lake, WA
Please review our website for more information and to apply at stcu.org/careers.
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