Job Description

SUMMARY:

Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.

ESSENTIAL RESPONSIBILITIES:

• Assists guest with the check-in process at the hotel in a courteous and polite manner.
• Answer guest questions regarding Hotel and property facilities, events and ensure that adequate information is given.
• Assist guest with checkout at the end of their stay in an efficient and timely manner.
• Handles guest complaints in a polite, courteous and effective manner.
• Ensures that the check-in and checkout process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the companys assets.
• Other duties assigned.

QUALIFICATIONS :

• High school diploma or GED required.
• All applicants must be at least 18 years of age
• Must be able to speak, read and write the English language.
• Basic computer skills in Microsoft, Word, Excel, Access, and PowerPoint.
• Strong Attention to detail, accuracy, and professionalism
• Excellent interpersonal, written and oral communication skills
• Obtain active Gaming license
• Must be willing to work weekends, holidays and any shift.

LICENSES/CERTIFICATIONS/OTHER

• Must be able to pass background check and receive a gaming license from the Robinson Rancheria Gaming Commission as required to work in gaming operations.
• Must pass an annual Title 31 exam.

AMERICAN INDIAN PREFERENCE Robinson Rancheria Resort & Casino is a Native American Indian enterprise. In compliance with Title VII of the Civil Rights Act, preference for employment opportunities will be given to qualified tribal members of Robinson Rancheria.

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