Customer Service Job at GritR Sports, North Richland Hills, TX

TjFZUGU5bmNjRTNxT2puN3U2V243MUtvb2c9PQ==
  • GritR Sports
  • North Richland Hills, TX

Job Description

GritR Sports is looking for a customer service representative to join our team in our North Richland Hills office. This person will drive customer satisfaction by fielding inquiries, processing orders, verifying payment information and preventing fraud.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Experience/interest with Firearms and outdoor sports is a plus!

Compensation: $18.00/hr
Schedule:  Monday- Friday 10am - 6pm.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • Previous experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills



 

About GritR Sports:

GritR Sports is a Outdoor and sporting goods retailer dedicated to providing outstanding customer service and experience to every client.

Our employees enjoy a work culture that promotes team work, autonomy and ability to grow.

GritR Sports benefits include both Paid and Unpaid Time Off, Insurance: Health, Dental and Vision, a 401(K), profit share bonus, and various employment perks.

Employees can also take advantage of a casual dress code, monthly engagement activities and events, and internal job openings for advancements.

Job Tags

Full time, Casual work, Work at office, Monday to Friday,

Similar Jobs

ZEST Preparatory Academy

Contract School Custodian Job at ZEST Preparatory Academy

 ...for lifelong educational achievement and meaningful community service. The ideal candidate will play a crucial role in maintaining a clean and safe environment conducive to learning as we build our community of up to 216 students across grades K-3, progressively... 

TK Travel and Events

Remote Travel Agent Job at TK Travel and Events

 ...organized, service-oriented individuals to join our team as Remote Travel Agent . This role focuses on helping clients research, plan, and...  ..., destination weddings, and group travel experiences while working remotely. No previous travel industry experience is required... 

Amergis

$1,829/week | Travel Corrections LPN Job at Amergis

Lansing, KS Travel candidates only $1,829 gross weekly 36 hours/week Friday-Monday Evening shift First week orientation M-F 13 week contract If this is something that you or someone you may know are interested in learning more about, please feel ...

City Wide Facility Solutions

Independent Contractor-Janitorial Services Job at City Wide Facility Solutions

 ...Favorable results from background investigations Minimum of 1-year commercial janitorial cleaning experience required Note: Sole proprietorships will not be considered. Benefits ~ This is a contracted position. Therefore, benefits are not included.... 

jobgether

Remote Entry Level UI Developer Job at jobgether

 ...We are currently looking for a Remote Entry Level UI Developer. In this role, you will collaborate...  ...Bachelor's or Master's degree in Computer Engineering, Computer Science,...  ...or Statistics. Experience in Python programming and understanding of the software development...