Apptad - End User Support Technician Job at Apptad Inc, Milwaukee, WI

TUZjQWR0bmZlRUhzTUR6NHU2dWs3VmFycVE9PQ==
  • Apptad Inc
  • Milwaukee, WI

Job Description

Role :- End User Support Technician

Location- Milwaukee, WI (Onsite)

As an End User Support Technician with technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

  • Provide customer facing end-user support that includes
  • Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
  • IMAC support including large scale/bulk office moves/re-stack activities (all moves)
  • Support for Operating System, Windows and MAC, MS Office suite and other business application
  • Proficient imaging devices using SCCM or Intune
  • Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
  • Support for the Mobility devices (IOS/iPhone/IPads)
  • VIP and home-based office (HBO) user support
  • Manage the ticket queue in ServiceNow system and ensure they are resolved and closed within the defined service level maintenance
  • Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

Job Tags

Similar Jobs

Princess Cruises

Intern, Paid Media Job at Princess Cruises

 ...experiences across hundreds of global destinations. Our 10-week paid Summer Internship Program gives students hands-on exposure to the dynamic cruise and leisure...  ...Requirements Currently enrolled in an accredited college or university program. Interest in paid media and... 

Cloud Analytics Technologies LLC

Senior Golang Developer Job at Cloud Analytics Technologies LLC

 ...Job Summary: We are seeking a highly skilled Senior Golang Developer with a strong background in secure coding practices to join our dynamic team in Philadelphia. The ideal candidate will have 7 10 years of experience in software development, with a focus on building... 

WillScot

Senior Manager of Search Engine Marketing Job at WillScot

 ...experienced strategic SEM lead to manage our significant Paid Search Marketing budget. This role is responsible for developing and executing...  ...3rd party agency leadership. Experience with multiple Search Engine platforms include both traditional search engines like Google... 

Two95 International Inc.

Scrum Master Job at Two95 International Inc.

 ...Job title: Sr Scrum Master Location: Nashville, TN Duration: 6+ months contract Rate: $Best Possible Requirements Responsibilities : Facilitating Scrum ceremonies: Leading daily standups, sprint planning, sprint reviews, and sprint retrospectives... 

Caring Senior Service

PRN Registered Nurse - In-Home Care Agency Job at Caring Senior Service

 ...Caring Senior Service of Raleigh | PRN Registered Nurse | In-Home Care Agency Location: Raleigh, NC Schedule: Flexible PRN | ~10-15 hours/week Compensation: $35-$40/hr + Commission | PTO Accrual Make an Impact. Love Your Schedule. At Caring Senior...